Customer-Supplied Garments & Third-Party Items

Where customers provide their own clothing, garments, bags, accessories or other

items for printing, embroidery, vinyl application or personalisation, 9 Smiles Printing accepts these items entirely at the customer’s own risk.

9 Smiles Printing will take reasonable care when handling customer-supplied items;

however, we cannot guarantee that every third-party garment or item will be suitable

for the requested process.

We accept no responsibility for damage, discolouration, shrinkage, scorching,

marking, staining, distortion, peeling, tearing, melting, weakening or any other

alteration or damage that may occur to customer-supplied items during the printing,

embroidery, heat-pressing, vinyl application or personalisation process.

This includes, but is not limited to, items that may be unsuitable or incompatible with

heat, pressure, inks, adhesives, embroidery or other production processes.

Customers are responsible for ensuring that any garments or items supplied are

suitable for the requested personalisation process. Where appropriate, 9 Smiles

Printing may advise that an item appears unsuitable; however, the final decision to

proceed remains with the customer.

By supplying an item to 9 Smiles Printing for personalisation, the customer

acknowledges and accepts these terms.

Where possible, 9 Smiles Printing may carry out a test or advise on suitability;

however, a successful test does not guarantee that the same result will occur on

every garment or item.

We strongly recommend that customers provide spare or replacement items where

the garment or item is particularly valuable, sentimental, delicate or irreplaceable.